Customer Service Information
Toll-Free
Customer Service 1-800-485-1978
Privacy
Policy
Shipping and
Handling Charges
We strive to make our products an exceptional value. In
that spirit, our shipping and handling charges are minimal.
We ship orders within the 48 contiguous states, Alaska,
Hawaii and Puerto Rico via First Class Mail from the U.S.
Postal Service usually within two to three business days
of receiving the order.
Our Shipping and Handling charges
are:
| Order
Value |
First Class Mail |
| Up to $20.00 |
$1.50 |
| $20.01 - $30.00 |
$2.00 |
| $30.01 - $50.00 |
$3.00 |
| $50.01 - $80.00 |
$4.00 |
$80.01
- $105.00
$105.01
and up |
$5.00
$6.00 |
For
Orders to Canada: Canadian orders are shipped Airmail
Letter Post via the U.S. Postal Service usually within three
days of receiving the order. Our shipping and handling
charges for shipments to Canada are based on the dollar
value of your order: For orders up to $20.00, the
shipping fee is $2.00; orders $20.01 - $30.00, the shipping
fee is $2.50, orders $30.01 - $50.00, the shipping fee is
$3.50; orders $50.01 - $80.00, the shipping fee is $4.50;
orders $80.01 - $105.00, the shipping fee is $5.50; orders
$105.01 and up, the shipping fee is $6.50.
Payment Method
We accept Visa, MasterCard, Discover and American Express
credit cards. Credit card accounts are billed at the time
of shipment.
Sales Tax
Sales tax is added only for shipments to residents of Florida.
Shipments to destinations other than Florida are not charged
sales tax.
Guarantee and Return Policy
30 Day Guarantee: If you are not completely satisfied with
your Foot Shox insoles, simply return them within 30 days
of receipt for a prompt and friendly refund of your purchase
price, minus shipping and handling. Please include a copy
of your receipt. Our return address is Orthopedic Research
Labs, Returns Department, 2519 McMullen Booth Road, #510-326,
Clearwater, FL 33761. We recommend shipping your return
via US Mail as the most economical shipping method. Return
the package prepaid. We cannot accept COD's.
One Year Guarantee: We guarantee Foot Shox
insoles will not flatten out for one year. If your Foot
Shox insoles do not retain their original shape for one
year after receipt of your insoles, you may return them
for a replacement. Please include a copy of your receipt.
Our return address for replacements is Orthopedic Research
Labs, Replacement Department, 2519 McMullen Booth Road,
#510-326, Clearwater, FL 33761. We recommend shipping your
return via US Mail as the most economical shipping method.
Return the package prepaid. We cannot accept COD's.
How
to Contact Us
We would like to hear from you. If you have any questions
about Foot Shox insoles or you would like to make any comments
about our products, please send us an email, call us, send
us a fax or contact us by mail.
Mailing Address:
Orthopedic Research Labs, Inc.
2519 McMullen Booth Road, #510-326
Clearwater, FL 33761
Telephone/Fax:
Toll-Free Telephone: 800-485-1978
Monday - Friday, 9 a.m. to 9 p.m. Eastern Standard Time
Fax: 727-787-5333
Email:
